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- Serial number
- Software version number
- Hardware version information
- Options enabled on your instrument
Step-by-step guide
To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.
Paragon-X
- Software Version Information: Go to Help→About Paragon Remote Client. This shows a dialogue with the software version number and release date.
- Serial Number and Hardware Information: Go to Instrument→Details. This shows a dialogue with (amongst other things) details of the instrument hardware version
- Serial Number and Enabled Options: Go to Instrument→Instrument Personality. This shows a dialogue with all options listed and whether they are enabled on your instrument. Two screenshot may be required to show the complete list.
Paragon-100G
TBC
Paragon-neo
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