When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:
Serial number
Software version number
Licensed options
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Serial Number and Software VersionTo provide this information, it is probably easier recommended to take screenshots and then attach them to your Service Request. Go to Help→About. This shows a dialogue with the instrument serial number and software version number. |
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Licensed OptionsTo see a list of fitted licensed options on SNE Ignite, log in and go to System → Licensed Options. If required, take a screenshot of this page and include it in your service request to the Calnex Technical Support team. |