If your Sentinel is not performing as you expect, there are a number of steps you should perform before requesting further support.
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Verify all external cables are connected correctly for selected tests Generate problem report ( Settings→About→Export Settings→About→Export problem report…)
 Image Modified Shutdown the instrument, power off and on again. Restore Factory Settings (Presets→Restore to Defaults)
 Image Modified Make sure the latest firmware is running. Firmware can be downloaded from the Calnex website or by contacting your Regional Calnex Representative.
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