Problem
CAT requires both version 3.5 and 4.5 (or later) of the .NET framework. If the correct versions of .NET are not installed on your PC, then you may You are using the stand-alone version of the CAT (not the version installed on Paragon-100G or Paragon-neo) and you see one of the following issues:
- CAT fails to start and gets stuck at 10%
- Report generation does not work or generated reports contain no images
Solution
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Check you have to correct versions of .NET installedVerify the versions of .NET that you have installed on your PC. Both version 3.5 and version 4.5 (or later) must be installed. The full version of .NET 4.5 (or later) must be installed. Note that the Client profile and Extension packages are not the full framework. If, in your Programs list, you see something similar to below, then this is NOT the full .NET version and is insufficient to run the CAT: .NET Framework 4 Client profile 4.0.30320profile Extension In some cases, version 3.5 needs to be enabled. This may not be the default for a Windows installation. You can check the installed versions using Control Panel→Programs and Features (or the equivalent): To check if .NET Framework 3.5 is enabled use the Turn Windows Features on or off selection in this window. Delete the CAT Settings FileIf all of the above looks OK, then try deleting the CAT settings file. This has been found to get corrupted occasionally and, if this happens, it can prevent the CAT from starting up properly. Go to Documents/Calnex/CAT/Settings and delete cat.default.cps. Note that this is a settings file - the users settings will be lost but there are no other side-effects; the file will be re-created once the CAT is running. Advanced Trouble-ShootingIf none of the above helps, then you need to do some debugging:
If 127.0.0.1 works but localhost doesn't, then this would indicate a problem in the DNS set up. It is possible that the hosts file is set up incorrectly. In this case you have to run Notepad as Administrator then open file "C:\Windows\System32\drivers\etc\hosts" and make sure there is an entry that looks like this: 127.0.0.1 localhost If there is an entry like :: localhost or ::1 localhost Comment it out with a # character: #:: localhost Then add: 127.0.0.1 localhost This should fix any problem with localhost mapping. |
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