What information should I supply to get the most efficient Technical Support?
When you raise a request with Calnex Technical Support, you will typically be asked to provide the information listed below. If you can provide this information when you raise a request, it will help our Technical Support team to give you the most efficient support.
- Serial number and software version number: see Sentinel: Instrument and software version information
- Capture Files and Log Files: see Sentinel: Capture Files and Logs
- Block diagram: A diagram showing how the Calnex instrument is connected to the device under test and, if external references are being used, how these are connected.
- Describe the test you are trying to perform and any debug steps already taken
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