When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:

• Serial number
• Software version number
• Options enabled on your instrument

Step-by-step guide

To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.

1. Software Version Information: Go to Help→About. This shows a page with the serial number and software version number.
   
2. Enabled Options: Go to System→Options. This shows a page with all options listed and whether they are enabled on your instrument. Two screenshot may be required to show the complete list.
   

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.