Sometimes it can be useful to generate enhanced log files containing more than the default level of debug data. Paragon-X and Paragon-t have a simple option which allows this.
The logging level may be configured by launching the Paragon-x GUI with extra parameters. Log files are created each time the Paragon-x or Paragon-t GUI is launched. These log files are stored in your Documents folder under If Calnex support has requested log files, the easiest option is to zip this complete folder and attach it to the relevant ticket, and include a comment on the ticket that identifies the appropriate date and time the issue occurred. By default, logging levels are set relatively low to minimise the size of the logfiles created. The default values are:
If we ask you to increase the logging level, follow the steps below:
Now, instead of using the Start Menu to launch the Paragon-x GUI, always launch using this new shortcut. |
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