Paragon-neo/100G: Getting Instrument and Software Version Information

When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:

  • Serial number
  • Software version number
  • Options enabled on your instrument

To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.

  1. Software Version Information: Go to Help→About. This shows a page with the serial number and software version number.

  2. Enabled Options: Go to System→Options. This shows a page with all options listed and whether they are enabled on your instrument. Two screenshot may be required to show the complete list.

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