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Calnex SNE: Information to Supply When Requesting Support

Calnex SNE: Information to Supply When Requesting Support

Owned by Elwalid Elamin
Mar 02, 2023

When you raise a request with Calnex Technical Support, you will typically be asked to provide the information listed below. If you can provide this information when you raise a request, it will help our Technical Support team to give you the most efficient support. 

  1. Serial number, software version number and fitted licensed options: see Calnex SNE: Instrument Serial Number, Software Version and Licensed Options

  2. Map files, Log files and Capture files: see Calnex SNE: Maps, Logs and Capture Files

  3. Block diagram: A diagram showing how the Calnex SNE instrument is connected within the network, including any devices connected to the SNE ports.

  4. Describe the test you are trying to perform and any debug steps taken.

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