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Calnex SNE Ignite: Information to Supply When Requesting Support

Calnex SNE Ignite: Information to Supply When Requesting Support

When you raise a request with Calnex Technical Support, you will typically be asked to provide the information listed below. If you can provide this information when you raise a request, it will help our Technical Support team to give you the most efficient support. 

  1. Serial number, software version number and fitted licensed options: see Calnex SNE Ignite: Instrument Serial Number, Software Version and Licensed Options

  2. Map files, Log files and Capture files: see Calnex SNE Ignite: Maps, Logs and Jitter Profiles

  3. Block diagram: A diagram showing how the Calnex SNE Ignite instrument is connected within the network, including any devices connected to the SNE Ignite’s ports.

  4. Describe the test you are trying to perform and any debug steps taken.