Calnex SNE-X: Instrument Serial Number, Software Version and Licensed Options
When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:
Serial number
Software version number
Licensed options
Serial Number and Software Version
To provide this information, it is recommended to take screenshots and then attach them to your Service Request.
Go to Help→About. This shows a dialogue with the instrument serial number and software version number.
Licensed Options
To see a list of fitted licensed options on SNE-X, log in and go to System → Licensed Options. If required, take a screenshot of this page and include it in your service request to the Calnex Technical Support team.