Sentinel: Initial troubleshooting

Owned by Alan Paton
Last updated: Mar 29, 2022 by Paul Hudson
1 min read

If your Sentinel is not performing as you expect, there are a number of steps you should perform before requesting further support.

  1. Verify all external cables are connected correctly for selected tests

  2. Generate problem report (Settings→About→Export problem report…)

  3. Shutdown the instrument, power off and on again.

  4. Restore Factory Settings (Presets→Restore to Defaults)

  5. Make sure the latest firmware is running. Firmware can be downloaded from the Calnex website or by contacting your Regional Calnex Representative.