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Problem

Sometimes during Paragon-X software installation a runtime error occurs related to the IssProc.dll installation.  The same error has also been observed when installing CAT. You may see error pop-up windows like these:


      

Solution

Solution

The error is caused by a PC problem; it is not a specific Calnex software issue. The problem has been seen on both Windows 7 and Windows 10 PCs, it is intermittent (i.e. does not happen every time the installation is run on a given PC), and it varies between PCs.

Some generic information on issproc.dll errors may be found on these two links:

http://www.solvusoft.com/en/files/missing-not-found-error/dll/windows/smart-soft/issprocess/issproc-dll/

https://social.technet.microsoft.com/Forums/windows/en-US/0076449a-6bdc-4b5b-9872-0d4f4744aa91/runtime-error-at-10-cannot-import?forum=w7itproappcompat

Suggested steps to resolve the issue include:

  • Run a registry cleaner (such as CCleaner https://www.ccleaner.com/), reboot then retry the installation.
  • Check that your Path environment variable is correct.
  • Try starting a command shell and make sure that ping works.

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