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When Upgrading - whatever method is being used to upgrade, it is recommended that a backup of the current system is taken first - using:

  • For v2021 or later
    Management [menu]→Platform settings→Backup

  • For INE v9
    Help → Support → Backup

  • For v5
    Settings → Appliance → Backup

Also, we strongly recommend you take a snapshot of your virtual product before performing an upgrade if you have a Virtual NE-ONE.

The upgrade is performed by using the standard method. Use the Web GUI to go to: Management [menu]→Platform settings→Software Update and then upload the appropriate update file (.itu file).   It will take several minutes to complete.

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