Problem
If your Sentinel is not performing as you expect, there are a number of steps you should perform before requesting further support.
Solution
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- Verify all external cables are connected correctly for selected tests
- Generate problem report (Settings->About->Export problem report…)
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- Shutdown the instrument, power off and on again.
- Restore Factory Settings (Settings->Measurement->Presets->Restore factory default measurement settingsto Defaults)
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- Make sure the latest firmware is running. Firmware can be downloaded from the Calnex website or by contacting your Regional Calnex Representative.
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