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When Upgrading - whatever method is being used to upgrade, it is recommended that a backup of the current system is taken first - using:

  • For v2021 or later
    Management [menu]→Platform settings→Backup

  • For INE v9
    Help → Support → Backup

  • For v5
    Settings → Appliance → Backup

Also, we strongly recommend you take a snapshot of your virtual product before performing an upgrade if you have a Virtual NE-ONE.

Info

Where you see <username> and <password> use the credentials you have set.

If you do not know these please contact support.

The upgrade is performed by using the standard method. Use the Web GUI to go to: Management [menu]→Platform settings→Software Update and then upload the appropriate update file (.itu file).   It will take several minutes to complete.

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