When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:
- Serial number
- Software version number
- Installed options
To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.
- Go to System→About. This shows a dialogue with the instrument serial number, software version number and release date.
- Create a problem report and attach it to your ticket.
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