Calnex SNE: Information to Supply When Requesting Support

Owned by Elwalid Elamin
Mar 02, 2023
1 min read

When you raise a request with Calnex Technical Support, you will typically be asked to provide the information listed below. If you can provide this information when you raise a request, it will help our Technical Support team to give you the most efficient support. 

  1. Serial number, software version number and fitted licensed options: see https://calnexsolutions.atlassian.net/wiki/spaces/KB/pages/1771831297

  2. Map files, Log files and Capture files: see https://calnexsolutions.atlassian.net/wiki/spaces/KB/pages/1771798529

  3. Block diagram: A diagram showing how the Calnex SNE instrument is connected within the network, including any devices connected to the SNE ports.

  4. Describe the test you are trying to perform and any debug steps taken.