NE-ONE: Information to supply when requesting support

Owned by
Fatih Gunes
Last updated: Aug 22, 2023
1 min read

When you raise a request with Calnex Technical Support, you will typically be asked to provide the information listed below. If you can provide this information when you raise a request, it will help our Technical Support team to give you the most efficient support. 

  1. Serial Number and Instrument Version Information (see NE-ONE: Getting Serial Number and Software Version Information)

  2. Log Files (see NE-ONE: Getting Logs)

  3. Block Diagram: A diagram showing how the Calnex instrument is connected to the device under test and, if external references are being used, how these are connected.

  4. Describe the test you are trying to perform and any debug steps already taken