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On Windows 7, this requires that a newer Visual Studio runtime component is manually installed. Windows 10 is not affected by this issue.

To resolve the issue, install the Visual C++ Redistributable for Visual Studio 2015 available from Microsoft at https://www.microsoft.com/en-gb/download/details.aspx?id=48145. Make sure to select the 32-bit version when prompted.

This issue has also been seen on Windows 10 when only the 64-bit version is available. To resolve the issue, follow the link above and install the 32-bit version.

Note: Microsoft support for Windows 7 ended in January 2020, so testing of future releases on this OS is likely to be very limited. We recommend upgrading to Windows 10 when possible to avoid future issues:

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