Version 4.00 introduced a major upgrade to the underlying SNE system which changed the mechanism used to install new firmware.
If your current version is older than version 4.00, then your upgrade must be performed in stages:
Current Version: 3.52 or older
Please contact support@calnexsol.com for further instructions.
Current Version: 3.6x
Upgrade to version 3.70 using the Windows GUI and then follow the steps below to upgrade from version 3.70 to version 4.00
Release Notes and Instructions - https://sne.calnexsol.com/downloads/Calnex/archived_releases/4.00/4.00_releasenotes.pdf
3.70 and 4.00 Firmware - https://sne.calnexsol.com/downloads/Calnex/archived_releases/4.00/4.00_Firmware.zip
Current Version 3.70:
Upgrade to version 4.00 using the Web-based upgrade and then follow the steps below to upgrade from version 4.00 to the version your require
Release Notes and Instructions - https://sne.calnexsol.com/downloads/Calnex/archived_releases/4.00/4.00_releasenotes.pdf
3.70 and 4.00 Firmware - https://sne.calnexsol.com/downloads/Calnex/archived_releases/4.00/4.00_Firmware.zip
Current Version 4.00 or newer:
All SNE releases from version 4.00 onwards are upgraded using the Web-based method. Please see the Release Notes and Instructions for the relevant release.
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Calnex SNE: Why do I sometimes see 24-byte PCAP files listed from the REST API? (Calnex Product FAQ)
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Calnex SNE: How do I upload files quickly to SNE? (Calnex Product FAQ)
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Calnex SNE: Releases (Calnex Product FAQ)
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Calnex SNE: How do I upgrade the firmware? (Calnex Product FAQ)
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Calnex SNE: Why am I getting a PORT_ALREADY_IN_USE error? (Calnex Product FAQ)
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Calnex SNE: Why is the Device icon red even though I am connected? (Calnex Product FAQ)
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Calnex SNE: Configuring for Multiple Users (Calnex Product FAQ)
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Calnex SNE: What changed with VLAN Filters in version 6.1? (Calnex Product FAQ)
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Calnex SNE: Functional Questions (Calnex Product FAQ)
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Calnex SNE: What Optics / Transceivers can I use? (Calnex Product FAQ)
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Calnex SNE (Calnex Product FAQ)
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Calnex SNE-X: How do I set up Wireshark integration? (Calnex Product FAQ)
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Calnex SNE-X: What Optics / Transceivers can I use? (Calnex Product FAQ)
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Calnex SNE: How do I reset the IP address to factory default? (Calnex Product FAQ)