Paragon-X: Getting Instrument and Software Version Information
- Kevin Godfrey
- Gordon Muir (Deactivated)
- Karen Bonnar (Deactivated)
Owned by Kevin Godfrey
When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:
- Serial number
- Software version number
- Hardware version information
- Options enabled on your instrument
To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.
- Software Version Information: Go to Help→About Paragon Remote Client. This shows a dialogue with the software version number and release date.
- Serial Number and Hardware Information: Go to Instrument→Details. This shows a dialogue with (amongst other things) details of the instrument hardware version
- Serial Number and Enabled Options: Go to Instrument→Instrument Personality. This shows a dialogue with all options listed and whether they are enabled on your instrument. Two screenshot may be required to show the complete list.
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