Paragon-neo/100G: Initial Trouble-Shooting

Owned by Billy Marshall
Last updated: Sept 25, 2024 by Elwalid Elamin
1 min read

If your Paragon-neo or Paragon-100G is not performing as you expect, there are a number of steps you should perform before requesting further support.

  1. Recall Default Settings: On the WebUI, select Run Apps→Presets→Restore to Defaults.

  2. Perform a power cycle: Switch the instrument off and on again.

  3. Update the software: Make sure you are using the latest version of software. You are entitled to the latest version of software if you have a valid CSS agreement. If not, you will be entitled to the last software version released prior to the expiry date of your CSS agreement.

Software can be downloaded from Calnex Support Portal or by contacting your Regional Calnex Representative.