Sentinel: Instrument and software version information

Owned by Alan Paton
Last updated: Mar 29, 2022 by Paul Hudson
1 min read

When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:

  • Serial number

  • Software version number

  • Installed options

To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.

  1. Go to System→About. This shows a dialogue with the instrument serial number, software version number and release date.

  2. Create a problem report and attach it to your ticket.

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