Paragon-neo/100G: Information to supply when requesting support

Owned by Billy Marshall
Last updated: Mar 29, 2019
1 min read

Question: What information should I supply to get the most efficient Technical Support?

When you raise a request with Calnex Technical Support, you will typically be asked to provide the information listed below. If you can provide this information when you raise a request, it will help our Technical Support team to give you the most efficient support. 


  1. Serial Number and Instrument version information: see Paragon-neo/100G: Getting Instrument and Software Version Information
  2. Capture Files and Log Files: see Paragon-100G: Getting Capture Files and Logs
  3. Block diagram: A diagram showing how the Calnex instrument is connected to the device under test and, if external references are being used, how these are connected.
  4. Describe the test you are trying to perform and any debug steps already taken