When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:

Serial number
Software version number
Options enabled on your instrument

To provide this information, it is probably easier to take screenshots and then attach them to your Service Request.

Software Version Information: Go to Help→About. This shows a page with the serial number and software version number.
Enabled Options: Go to System→Options. This shows a page with all options listed and whether they are enabled on your instrument. Two screenshot may be required to show the complete list.

Calnex Product FAQ

Paragon-neo/100G: Getting Instrument and Software Version Information

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