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Calnex SNE: Instrument Serial Number, Software Version and Licensed Options

Calnex SNE: Instrument Serial Number, Software Version and Licensed Options

Owned by Elwalid Elamin
Last updated: Feb 29, 2024 by Paul Hudson
2 min read

When requesting support, you may be asked to provide information about your instrument and the software you are using. The information requested may include:

  • Serial number

  • Software version number

  • Licensed options

Serial Number and Software Version

To provide this information, it is recommended to take screenshots and then attach them to your Service Request.

Go to Help→About. This shows a dialogue with the instrument serial number and software version number.

 

 

Licensed Options

To see a list of fitted licensed options on SNE, log in and go to System → Licensed Options. If required, take a screenshot of this page and include it in your service request to the Calnex Technical Support team.

 

 











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